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Compliance28 June 2026 · 5 min read

Getting approvals out of chat groups

A decision in a chat group is a decision nobody can find in six months. What to replace it with, without slowing managers down.

Chat groups win because they are fast. Any replacement that is slower will be ignored, whatever the policy says — so the goal is not to remove the phone, it is to make the phone produce a record.

Keep it to one screen and one tap

A manager walking the property will approve from a notification. They will not open a laptop. If approving takes longer than sending a message, the chat group survives.

Record what the decision was based on

The valuable part is not the approval, it is the evidence beside it — the punches the overtime was checked against, the balance the leave came out of. That is what answers the question six months later.

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